Return & Refund Policy

Last Updated: May 9, 2026

Overview

At StudzPeptides, we are committed to providing high-quality research peptides and excellent customer service. Due to the sensitive nature of our products, all sales are final. However, we understand that issues may arise, and we have established this return policy to address legitimate product concerns.

Important: All products are for research use only and cannot be returned for change of mind or buyer's remorse.

Eligibility for Returns & Refunds

We accept return requests only under the following circumstances:

  • Damaged Products: Items damaged during shipping (photographic evidence required)
  • Wrong Items Shipped: You received a product different from what you ordered
  • Missing Items: Items listed on your order confirmation but not included in your shipment
  • Quality Issues: Product purity below Certificate of Analysis (COA) specifications
  • Manufacturing Defects: Visible defects in product packaging or formulation

Non-Refundable Situations

The following situations are NOT eligible for returns or refunds:

  • Customer changed mind or buyer's remorse
  • Incorrect product ordered by customer (order placed in error)
  • Products stored improperly after delivery
  • Customs seizures or delays (international orders)
  • Delivery delays beyond our control (weather, carrier issues, etc.)
  • Products used or opened (unless defective)
  • Orders placed more than 7 days ago without prior contact

Return Process & Timeline

7-Day Window

All return requests must be submitted within 7 days of delivery. Claims submitted after this period will not be accepted unless there are extenuating circumstances approved by our support team.

How to Submit a Return Request

  1. Log in to your account at StudzPeptides.com
  2. Navigate to your order history
  3. Click "Request Return/Refund" on the applicable order
  4. Select the issue type and affected items
  5. Upload clear photos showing the issue (required for damage/defect claims)
  6. Provide detailed description of the problem
  7. Submit your request for admin review

Photo Evidence Requirements

For damaged or defective product claims, you must provide:

  • Clear photos of the product packaging (showing damage)
  • Photos of the product itself (showing defect or issue)
  • Photos of the shipping box/envelope (if applicable)
  • Close-up images clearly showing the specific issue

Review Timeline

Our team reviews all return requests within 48-96 hours. You will receive an email notification with our decision and next steps. Complex cases may require additional review time.

Restocking Fee

A 20% restocking fee applies to all approved returns. This fee covers processing, quality verification, and restocking costs for returned research chemicals.

The restocking fee will be deducted from your refund amount. For example:

  • Order total: $100.00
  • Restocking fee (20%): -$20.00
  • Refund amount: $80.00

Return Shipping

StudzPeptides covers all return shipping costs for approved returns. We will provide you with a prepaid return shipping label via email within 24 hours of approving your return request.

Return Shipping Process:

  1. Receive prepaid shipping label via email
  2. Securely package the product in its original packaging (if possible)
  3. Attach the prepaid label to the package
  4. Drop off at the designated carrier location
  5. Keep tracking information for your records

Note: Products must be returned in their original condition. Do not open or use products if you intend to return them (unless the issue is only discoverable upon opening).

Replacement Orders

For damaged or defective products, we may offer a replacement instead of a refund at our discretion. Replacement orders include:

  • Free shipping on the replacement order
  • Same product and variant as originally ordered
  • Priority processing (typically shipped within 24 hours of approval)
  • No restocking fee for replacement orders

Replacement orders are subject to product availability. If the original product is out of stock, we will offer a full refund or comparable alternative.

Refund Processing

Refund Method

Refunds are issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts.

Processing Timeline

Once your return is received and inspected:

  • Inspection: 2-4 business days
  • Refund processing: 2-3 business days
  • Bank/card processing: 5-10 business days

Total refund timeline: 10-17 business days from when we receive your return

Partial Refunds

For orders with multiple items where only some items have issues, we will issue a partial refund for the affected items only. The 20% restocking fee applies to the refunded amount.

Temperature-Sensitive Products

CRITICAL: Immediate Inspection Required

All peptide products are temperature-sensitive and shipped with cold packs. You must inspect your order immediately upon delivery to identify any temperature-related issues.

Your Responsibilities:

  • Be available to receive delivery or arrange for signature
  • Inspect products immediately upon receipt
  • Check that cold packs are still frozen or cold
  • Report temperature concerns within 24 hours of delivery
  • Store products properly according to product specifications

Claims for temperature-related damage submitted more than 24 hours after delivery may not be accepted.

International Orders

International orders are subject to additional considerations:

  • No refunds for customs issues: We are not responsible for customs seizures, delays, or fees
  • Customer responsibility: You must ensure research peptides are legal to import in your country
  • DDU shipping: All international orders ship Delivery Duty Unpaid - you are responsible for all import duties and taxes
  • Extended transit: Longer shipping times may affect temperature-sensitive products
  • Return shipping: International return shipping is covered by prepaid label when available in your country

International customers should review their country's import regulations before ordering. We cannot refund orders that are refused, returned, or seized by customs authorities.

Exceptions & Special Circumstances

We understand that unique situations may arise. If you have a return request that doesn't fit the standard criteria outlined above, please contact our support team. We review all requests on a case-by-case basis and may make exceptions for:

  • Medical emergencies preventing timely return request submission
  • Natural disasters or extreme weather affecting delivery
  • Carrier errors beyond the 7-day window
  • Other extenuating circumstances at management discretion

Contact Information

For questions about our return policy or to discuss a specific situation, please contact us:

  • Email: support@studzpeptides.com
  • Phone: (480) 869-5842
  • Hours: Monday-Friday, 9:00 AM - 5:00 PM MST
  • Response Time: We typically respond within 24 hours

Policy Updates

We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after policy changes constitutes acceptance of the modified terms. The policy in effect at the time of your purchase governs your order.

Summary

  • ✓ Returns accepted for damaged, wrong, missing, or defective items only
  • ✓ 7-day window from delivery to submit return request
  • ✓ 20% restocking fee applies to all approved returns
  • ✓ StudzPeptides provides prepaid return shipping labels
  • ✓ Refunds processed within 10-17 business days
  • ✓ Photo evidence required for damage/defect claims
  • ✓ Temperature-sensitive products must be inspected immediately
  • ✓ No refunds for buyer's remorse or customs issues